1. Purpose and Scope of Collection

The collection of data on fumigation.vn mainly includes: email, phone number, and customer address. These are the information required for users when registering for information, purchasing services, or requesting consultation so that we can contact, confirm, and ensure customer benefits before service implementation.

2. Scope of Information Usage

VFC Fumigation uses customer information to:

• Provide services to customers
• Deliver goods to the address provided by customers
• Send notifications regarding new products and promotional programs on fumigation.vn
• Contact and support customers during service usage
• In case of requests from judicial authorities including Procuracy, Court, or Investigation Police related to violations of law by customers (if any).

3. Information Retention Period

Customer information is stored until a deletion request is received from the customer.

All customer information is stored on VFC Fumigation servers.

4. Individuals or Organizations That May Access Information

Customers agree that, where necessary, the following agencies/organizations/individuals may access and collect personal information:

• Website administrators
• Product warranty department
• Third-party service providers integrated with fumigation.vn
• Sales and customer service departments
• Competent state authorities upon request

5. Address of the Information Collecting and Managing Unit

(VFC Fumigation)

Phone: (+84) 914 773 300

Address: 29 Ton Duc Thang, Sai Gon Ward, Ho Chi Minh City

Email: contact@fumigation.vn

6. Methods and Tools for Users to Edit Their Personal Data

Customers have the right to check, update, modify, or request cancellation of their personal information at any time by sending a request to email: [contact@fumigation.vn](mailto:contact@fumigation.vn) or calling the company hotline at 024 7108 9898, unless the data is being processed for one of the following reasons:

• To comply with legal requirements of the company
• To protect legal requirements

7. Mechanism for Receiving and Resolving Complaints Related to Misuse of Personal Information

When discovering that their personal information has been used for the wrong purpose or beyond the announced scope, customers may send a complaint to [contact@fumigation.vn](mailto:contact@fumigation.vn) or call 024 7108 9898 to submit complaints and provide related evidence. We commit to responding no later than within 3 working days (excluding Saturdays and Sundays) from the time the complaint is received.

8. Commitment to Protect Customer Personal Information

Customer personal information on the website is absolutely protected by VFC Fumigation in accordance with the privacy policy and system security standards. VFC.

We do not use, transfer, provide, or disclose customer personal information to any third party without customer consent.

 

In the event that the information storage server is attacked by hackers resulting in loss of customer personal data, we will promptly notify the authorities for investigation and inform affected customers.

To perform services, we may provide certain information such as full name, address, and phone number to shipping units during product delivery.

Sincerely thank you.